Privacy policy

Introduction

Welcome to Eira FZ LLE (referred to as “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the UAE Federal Law No. 45 of 2021 on the Protection of Personal Data (”PDPL”).

By using our website or purchasing our products, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We collect personal data to provide and improve our services. The types of data we collect include:

  • Name, email address, phone number, shipping address, billing address
  • Payment information (e.g. credit/debit card details etc)
  • IP address, browser type, device information
  • Cookies and usage data (such as browsing habits and interactions on our website
  • Any other information you provide to us or that we otherwise receive, in connection with the use of our website and/or providing services to you


2. Lawful Basis for Processing

The lawful basis for processing your personal data is as follows:

  • Performance of a Contract: We need to collect and process your data to fulfil our contractual obligations, such as processing and delivering orders.
  • Legitimate interests: We may process your personal data when it is in our legitimate interests and when your rights do not override those interests, such as improving product and service offerings, website performance or providing customer support
  • Legal Obligation: We may process your personal data when we are required to comply with legal obligations, such as maintaining records for legal and regulatory purposes.
  • Consent: where required, in case where we collect personal data for purposes such as marketing communications, we will seek your explicit consent.


3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and deliver your orders: This includes managing payments, deliveries, and returns.
  • To improve our services: Understanding how users interact with our website helps us enhance user experience.
  • Marketing purposes: We may send promotional emails about new products, special offers, newsletters, or other information which we think you may find interesting (only if you have consented to receiving such communications).
  • Customer support: We use your data to respond to inquiries, handle complaints, and provide general support.
  • Internal administration: We use your data to handle internal administration such as billing, shipping etc.
  • Compliance with legal obligations: We may need to use your information to comply with UAE laws or other applicable regulations.


4. Sharing of Personal Information and International Transfers

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

  • Service providers: These are third parties who assist in delivering our services (e.g., payment processors, web-hosting companies, couriers, corporate service providers, auditors, marketing agencies, IT support and other advisors and consultants).
  • Legal requirements:* We may disclose your personal information if required by law, government authority, or in response to valid legal requests.

Any international transfers of personal data will be conducted in compliance with the PDPL.

5. Right to opt-out/ Unsubscribe

Where required, we will not send any promotional materials to you unless you have opted into receiving these communications. Additionally, at any time, you may opt out of having your personal data used by us to send promotional correspondence to you by contacting us via email, or postal mail as indicated in the Contact Us section below. You may also “unsubscribe” from our email list at any time by clicking the “unsubscribe” button in any communication from Eira.

We will try to comply with your request as soon as reasonably practicable. Please note that if you opt out of receiving marketing-related emails from us, we may still send you important administrative messages from which you cannot opt out.

6. Third Party Content

Our website may include integrated content or links to content provided by third parties, such as social media sites including Instagram, Facebook, TikTok, etc. which may have privacy policies that differ from this Privacy Policy. This Privacy Policy does not address the privacy, security, or other practices of the third parties that provide such content. We are not responsible for the activities and practices that take place on these websites. Accordingly, we recommend that you review the privacy policy posted on any external site before disclosing any Personal Data. Please contact those websites directly if you have any questions about their privacy policies.

7. Security of Your Information

We take reasonable precautions to safeguard your personal data, using industry-standard encryption and security measures. However, no method of electronic transmission or storage is 100% secure, so while we strive to protect your personal information, we cannot guarantee absolute security.

8. Your Rights

You have the following rights regarding your personal information:

  • Right to access: You may request details of the personal information we hold about you.
  • Right to correction: You may request corrections if your personal information is inaccurate or incomplete.
  • Right to restrict or deletion: You may request the restriction and/or deletion of your personal information where there is no valid reason for its continued use.
  • Right to object to processing:* You have the right to object to certain types of data processing, including direct marketing.
  • Right to data portability: You may request to receive your data in a structured, machine-readable format.
  • Right to withdraw consent: where consent was the lawful basis of processing your data, you may withdraw consent at any time.

To exercise these rights, please contact us at care@eirabliss.com

9. Data Retention

We will retain your personal information only for as long as is necessary for the purposes outlined in this policy. Once your information is no longer needed, we will securely delete or anonymise it.

10. Use of Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that allow us to recognise your browser and capture certain information. You can choose to disable cookies through your browser settings; however, this may affect the functionality of our website. Please refer to our Cookies Policy (below) for further details. 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Cookies Policy:

This Cookies Policy explains how EIRA FZ LLE (“we,” “us,” or “our”) uses cookies and similar technologies on our website (http://www.eirabliss.com/) (the “Website”) in accordance with the applicable laws.

By accessing or using our Website, you agree to the use of cookies in accordance with this policy. If you do not agree with our use of cookies, you can disable cookies as described below.

1. What are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit websites. Cookies allow a website to recognize your device, store preferences, and enhance your browsing experience by making interactions between you and the website faster and more personalized.

2. Types of Cookies We Use

We use the following types of cookies on our Website:

  • Strictly Necessary Cookies: These cookies are essential for the functioning of our Website and cannot be turned off. They help with essential functions like security, network management, and accessibility.
  • Performance and Analytics Cookies: These cookies collect information about how visitors use our Website, such as which pages are most frequently visited and any errors users encounter. This helps us improve the Website’s performance.
  • Functionality Cookies: These cookies allow the Website to remember your preferences, such as your language or region, and provide enhanced features. They can also be used to provide services you request, like live chats.
  • Targeting or Advertising Cookies: These cookies may be set by us or third-party advertising partners to collect information about your browsing habits. This allows us to deliver ads that are more relevant to you and to limit the number of times you see an advertisement.

How We Use Cookies

We use cookies to:

  • Enhance your experience on our Website by remembering your preferences.
  • Understand how visitors interact with our Website.
  • Deliver personalized content and advertising based on your interests.
  • Analyze website performance and troubleshoot technical issues.


3. Third-Party Cookies

Some cookies on our Website may be placed by third-party service providers (e.g., analytics providers, advertising partners) to collect information on our behalf. These third parties may use the data collected by these cookies to deliver relevant advertisements to you when you visit other websites.

4. Your Consent to Cookies

When you visit our Website for the first time, we will display a cookie consent banner requesting your consent to place cookies on your device. You may accept all cookies or choose to manage your cookie preferences.

If you continue using the Website without changing your settings, you are agreeing to our use of cookies as described in this policy.

5. Managing Cookies

You can control and manage cookies in your browser settings. Most browsers allow you to:

  • View which cookies are installed on your device.
  • Block cookies from specific websites or all websites.
  • Delete cookies when you close your browser.

For more information about managing cookies in your browser, please refer to your browser’s help section.

Please note that disabling cookies may affect the functionality of our Website and limit certain features.

6. Updates to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology or legal requirements. Any changes will be posted on this page with the updated “Last Updated”. We encourage you to review this policy periodically to stay informed about how we use cookies.


Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: care@eirabliss.com 

Address: 

Creative Tower, Office 2002, 20th Floor,

Fujairah Creative City Free Zone, 

P.O.Box 4422

Fujairah, United Arab Emirates 

Last Updated: October 2024